Warranty Policy

Limited Lifetime Warranty

Nuno Guitars are covered under a Limited Lifetime, non-transferable warranty beginning from the date of purchase by the original owner when bought from nunoguitars.com. This warranty ensures the instrument is free from defects in materials and workmanship.

During this period, Stone & Gold LLC, Nuno Guitars exclusive USA partner, will, at its discretion, repair or replace any Nuno instrument or component found to be defective. The customer is responsible for shipping costs to and from Nuno Guitars or an authorized Nuno Guitars service center. Electronic controls are covered under this warranty for one year. Repairs may use available materials at the time of service.

To initiate a claim, proof of purchase (sales receipt) is required. Once approved, Stone & Gold LLC will issue an RMA number, which must be clearly displayed on the return packaging.

What the Warranty Covers

This warranty covers parts and labor necessary to correct defects in materials or workmanship.

What the Warranty Does Not Cover

• Instruments modified after leaving the Nuno Guitars factory.
• Instruments with altered or removed serial numbers.
• Damage caused by extreme humidity or temperature conditions.
• Damage due to misuse, neglect, or accidents.
• Normal wear and tear on components such as strings, tuning machines, electronic controls, and frets.
• Instruments purchased from unauthorized Nuno guitars distributors.
• Claims made by anyone other than the original purchaser.
• Shipping costs to and from the factory or service center.
• Fees for priority service, rush requests, or expedited shipping of replacement parts.
• Charges if no defect is found.

Nuno Guitars and Stone & Gold LLC are not responsible for personal items left in gig bags or cases. Customers should remove all accessories, including picks, sheet music, cables, and tuners, before sending instruments in for service.